Every piece from Jewellery by JN is crafted with care and intention. If something isn't right, I want to make it right — within reason.

6-Month Warranty

All pieces are covered by a 6-month warranty from the date of delivery against manufacturing defects. Within this period, I offer one complimentary repair per piece.

To make a warranty claim, contact me within the 6-month window at hello@jewellerybyjn.com with photos of the piece and a description of the issue. I will assess the damage and determine eligibility.

What the Warranty Does Not Cover

This warranty does not cover damage resulting from:

• Normal wear and tear
• Accidents, misuse, or negligence (e.g. crushing, bending, or impact damage)
• Exposure to chemicals, water, perfumes, or improper storage
• Deliberate or apparent intentional damage

I reserve the right to decline a warranty repair if, upon inspection, I determine the damage was not caused by a manufacturing defect or was deliberately inflicted. My assessment is final.

Replacements

Replacements are not offered under the warranty. If you believe you received a defective or incorrect item, please refer to our Return & Exchange policy — replacement eligibility is assessed within the 14-day return window and only when the piece is in resalable condition.

Please note:

• A replacement item will not be shipped until the original piece has been received and inspected.
• All shipping costs — to return the original and to receive the replacement — are the responsibility of the client.

Repairs After 6 Months

After the warranty period, repairs may still be available at your cost. Because every piece is different, I provide a custom quote based on the complexity of the repair before any work begins — a simple fix will be priced differently than a technical or intricate repair.

Out-of-warranty repair costs include:

• A repair fee quoted on a case-by-case basis
• Return shipping to me
• Return shipping back to you

Please note: not all repairs are possible. I will always assess the piece honestly and let you know if a repair cannot be safely or successfully completed.

How to Request a Repair

1. Email hello@jewellerybyjn.com with photos and a description of the issue.
2. I'll assess and respond with next steps or a quote within 48 hours.
3. Once approved, you'll receive instructions for sending your piece back safely.

Care Tips

To keep your piece looking its best:

• Remove before swimming, bathing, or exercising.
• Store in a cool, dry place away from direct sunlight.
• Avoid contact with perfumes, lotions, and harsh chemicals.
• Clean gently with a soft, dry cloth.

Questions?

Reach out at hello@jewellerybyjn.com — every message is read personally and I aim to respond within 24–48 hours.